Privacy Policy
Last updated: 1 September 2026
Sole Creek Business Support respects your privacy and is committed to protecting your personal information.
This policy explains what information we collect, why we collect it, how it is used and the rights you have in relation to your information.
Who we are
Sole Creek Business Support is operated by Stewart Oxley.
For data-protection purposes, Stewart Oxley trading as Sole Creek Business Support is the data controller.
Email: stewarto@solecreek.co.uk
Telephone: 01255 762062
Website: www.solecreek.co.uk
Information we may collect
We may collect personal information when you:
Contact us by email, telephone or through our website
Submit an enquiry through a LinkedIn lead form
Ask for information about our services
Become or enquire about becoming a client
Communicate with us in connection with a project or service
This information may include:
Your name
Business name and job title
Email address and telephone number
Information about your business or enquiry
Correspondence and meeting notes
Project, contractual and invoicing information
Technical information collected when you visit our website
Please do not provide sensitive personal information unless it is necessary for your enquiry.
How we use your information
We may use your personal information to:
Respond to enquiries
Arrange an introductory conversation
Provide information about our services
Prepare proposals, quotations or agreements
Deliver agreed services and projects
Manage client relationships
Issue invoices and maintain financial records
Improve our website and services
Meet legal, tax and regulatory obligations
Protect our legitimate business interests
We will only use personal information when we have a lawful basis for doing so. This may include responding to your request, fulfilling a contract, complying with a legal obligation, pursuing legitimate business interests or acting with your consent.
Marketing communications
We may contact you about Sole Creek services when you have asked us to do so or where there is another lawful reason for making contact.
You can ask us to stop sending marketing communications at any time by emailing stewarto@solecreek.co.uk.
Submitting an enquiry does not automatically subscribe you to a general marketing mailing list.
Sharing your information
We do not sell or rent your personal information.
Information may be shared with trusted service providers where necessary to operate the business. These may include:
Website and hosting providers
Email and communication providers
Accounting and bookkeeping services
Cloud-storage and business-software providers
Professional advisers
LinkedIn, when you submit a LinkedIn lead form
These providers may only use the information as required to provide their services or meet their own legal obligations.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
Website hosting, analytics and cookies
The Sole Creek website is hosted using Squarespace. Squarespace may process technical information needed to operate, protect and deliver the website.
The website may use cookies and similar technologies. Some cookies are necessary for the website to function. Others may help us understand how visitors use the site.
Where consent is legally required, optional cookies should not be placed until you have made your choice through the website’s cookie banner. You can also manage cookies through your browser settings.
For further information about Squarespace’s handling of data, please refer to Squarespace’s own privacy and cookie information.
International data transfers
Some service providers, including Squarespace and LinkedIn, may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards should be used in accordance with applicable data-protection law.
How long we retain information
We retain personal information only for as long as it is reasonably required.
Generally:
Unsuccessful or general enquiries may be retained for up to 24 months
Client and project records may be retained for up to six years after the relationship ends
Financial and tax records will be retained for the period required by law
Information used with consent will be retained until consent is withdrawn or the information is no longer needed
Information may be retained for longer where necessary to resolve a dispute, meet a legal obligation or protect legal rights.
Keeping your information secure
We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no internet or electronic-storage system can be guaranteed to be completely secure.
Your rights
Depending on the circumstances, you may have the right to:
Request a copy of the personal information held about you
Ask for inaccurate information to be corrected
Ask for information to be deleted
Restrict or object to certain uses of your information
Withdraw consent where processing is based on consent
Ask for certain information to be transferred
Complain about how your information has been handled
To exercise any of these rights, email stewarto@solecreek.co.uk.
You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.
Links to other websites
Our website may contain links to external websites. Sole Creek Business Support is not responsible for the privacy practices or content of those websites.
You should review the privacy information provided by an external website before submitting personal information.
Children’s information
Our services are intended for businesses and adult users. We do not knowingly collect personal information from children through this website.
Changes to this policy
This policy may be updated occasionally to reflect changes in our services, website or legal obligations.
The latest version will be published on this page with the date of the most recent update.
Contact
If you have any questions about this privacy policy or how your information is handled, please contact:
Stewart Oxley
Sole Creek Business Support
Email: stewarto@solecreek.co.uk
Telephone: 01255 762062